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White Paper

How Self-Service Tech Boosts Employee Experience

Key Takeaways

  • As defined by bestselling author Jacob Morgan, the “employee experience,” or EX, is defined as the sum of all interactions, good or bad, which an employee has during his or her term of employment with a company.

  • Those EX interactions can be divided among three environments that surround the worker: technology, workspace and culture.

  • Projected to make up at least 50% of the workforce by 2020 and 75% by 2025, millennials are primed to embrace an EX that relies upon technology as one of its three legs of support.

  • In a 2017 survey conducted to gauge engagement with self-service technology, close to 90% of respondents reported they use the tech.

  • Through self-service tech usage, employees have reduced their dependence on paper and email by completing tasks within the software on their own, relieving HR departments of the burden of entering employee information and bettering the employee’s EX with the company.

Close to 90% of HR professionals agree that self-service technology is the most efficient method of providing payroll and HR information to the workforce. This percentage is encouraging, given that it aligns with millennials’ expectation of technology in the workplace. But are those businesses fully leveraging the technology to maximize their ROI, as well as pave a solid foundation for an ideal employee experience? We dive into the numbers to find out. BONUS: For those organizations considering self-service technology, this white paper includes a checklist to help them compare features among providers.

NOTE: This content previously was published as Discover How the Right Self-Service Technology Can Help Deliver an Ideal Employee Experience.

To learn more, download the How Self-Service Tech Boosts Employee Experience white paper.

Key Takeaways

  • As defined by bestselling author Jacob Morgan, the “employee experience,” or EX, is defined as the sum of all interactions, good or bad, which an employee has during his or her term of employment with a company.

  • Those EX interactions can be divided among three environments that surround the worker: technology, workspace and culture.

  • Projected to make up at least 50% of the workforce by 2020 and 75% by 2025, millennials are primed to embrace an EX that relies upon technology as one of its three legs of support.

  • In a 2017 survey conducted to gauge engagement with self-service technology, close to 90% of respondents reported they use the tech.

  • Through self-service tech usage, employees have reduced their dependence on paper and email by completing tasks within the software on their own, relieving HR departments of the burden of entering employee information and bettering the employee’s EX with the company.